When was the last time you sat with your frontline team — not to give a town hall, not to cascade a strategy update — but to genuinely listen? Not through a survey. Not via a manager's summary. Actually in the room, watching them name the friction, map the chaos, and propose solutions with the kind of precision that only comes from living inside the problem every single day? If you had to think about it: this one's for you. The Most Expensive Assumption in Business Here is a
